We want your order to arrive smoothly and on time. Here’s everything you need to know about shipping, returns, and refunds. Questions? Email contact@baloedesigns.com.

Shipping

We provide accurate shipping estimates and reliable delivery, but shipping times and delivery dates cannot be guaranteed. For time-sensitive orders, we recommend upgrading to express shipping. Orders typically ship within 2–3 business days after design approval, and you’ll receive a tracking number by email once shipped.

Carrier delays

We’re not responsible for delays caused by the shipping carrier or circumstances beyond our control (weather, logistics). We do not refund orders or shipping fees for shipping delays.

Ground shipping exceptions

We do not ship to the Virgin Islands. Free ground shipping does not apply to Alaska or Hawaii — those orders require air shipping for an additional fee, which our team will calculate based on item volume and quantity.

Express shipping exceptions

In rare cases, express rates to certain locations are much higher due to carrier surcharges or remote zones. We’ll contact you before processing to discuss options. Express may not be available for some remote areas or APO addresses.

Delivery address

Please ensure your address is accurate and complete — we’re not responsible for packages lost or delayed due to an incorrect address. We do not ship to P.O. Boxes.

Lost or damaged packages

If your package is lost or not delivered in the estimated timeframe, contact us right away and we’ll coordinate with the carrier. For damaged items, reach out within 1–2 business days of delivery with photos of the box and item.

Unclaimed or returned packages

If a package is returned as undeliverable or unclaimed, the customer is responsible for any reshipping costs.

Holiday & peak season

Shipping may take longer during holidays and peak seasons — please order early. We do not ship on weekends or holidays.

Returns & Exchanges

All of our products are custom-made to order, so we do not accept returns or exchanges unless the item is defective or there was a production error. In those cases we’ll offer a reprint or a partial/full refund, evaluated individually.

Defective or incorrect items

Contact us within 24 hours of receiving your order with photos of the defect or error and the outer box, plus a description. If it’s our mistake, we’ll gladly offer a replacement or refund.

Non-returnable

• Incorrect sizes, quantity, colors, or designs that were approved during proofing.
• Dissatisfaction due to low-quality images provided by the customer.
• Approved designs once printed.

Hardware

We don’t accept returns or exchanges on hardware once delivered — please select the correct type and size when ordering.

Refunds, Reprints & Cancellations

Cancellations

Need to cancel? Contact us as soon as possible. We offer a full refund if requested within 24 hours of placing your order. After 24 hours, we begin processing and can’t cancel. For custom orders already in design, a $39.50 per-item design fee applies. Digital file orders that have received a proof have a $15 cancellation fee. If a backdrop stand has already shipped, a $30 fee applies and the stand must be returned in resaleable condition.

Refunds

Once a cancellation is accepted, we process your refund within 5 business days to your original payment method. After an approved design is printed, we don’t offer refunds or reprints.

Reprints

If your item arrives damaged due to carrier mishandling, report it within 24 hours with clear photos of the box and item — if the claim is approved, we’ll reprint the same size and design as quickly as possible. We don’t accept claims for incorrect sizing; dimensions are listed in each product description.

Please open and inspect your package on arrival. If you contact us more than 1–2 business days after delivery, we can’t guarantee a resolution. Thank you for choosing BaloeDesigns 💙