Shipping

We strive to provide accurate shipping estimates and reliable delivery services. However, please note that shipping times and delivery dates cannot be guaranteed. 
For time-sensitive orders, we highly recommend upgrading your shipping method to express shipping to help ensure on-time delivery.mOrders are typically shipped within 1-2 business days after design approval.
Once your order has shipped, you will receive a notification with tracking information to monitor the delivery status. It is the customer's responsibility to keep track of their order status and promptly report any potential issues or delays to us.

Shipping Carrier Delays:
Please note that we are not responsible for delays caused by the shipping carrier or other unforeseen circumstances beyond our control, such as weather conditions or logistical issues. We apologize for any inconvenience this may cause, but we do not offer refunds of orders or shipping fees for shipping delays.

Ground Shipping Exceptions:
We do not ship orders to the Virgin Islands. If an order is placed with a shipping address in this location, we will request an alternative shipping address. Additionally, we do not offer free ground shipping to Alaska or Hawaii. Due to these locations, orders will require air shipping, which incurs an additional shipping fee. Our Support Team will assist with this and calculate the shipping costs based on the item volume and quantity.

Delivery Address:
Please ensure your delivery address is accurate and complete. We are not responsible for packages that are lost or delayed due to an incorrect or incomplete address. We also do not ship to P.O. Boxes; please provide an alternative shipping address.

Lost or Damaged Packages:
If your package is lost or not delivered within the estimated timeframe, please contact us immediately. We will coordinate with the shipping carrier to resolve the issue, though resolution times and outcomes may vary. 
For damaged packages or items, please reach out to us within 1-2 business days of delivery. We will do our best to assist with any issues reported promptly. If you contact us after this 1-2 business day window, we cannot guarantee that we will be able to resolve the issue.

Unclaimed or Returned Packages:
If a package is returned to us as undeliverable or unclaimed, the customer will be responsible for any reshipping costs.

Holiday and Peak Season Shipping:
During holidays or peak seasons, shipping may take longer than usual. We recommend placing orders early to avoid delays. Please note that we do not ship on weekends or holidays.

Returns & Exchange

At BaloeDesigns, we take pride in creating custom items made just for you. Please review our return and exchange policy below:

Custom Items:
All of our products are custom-made to order, so we do not accept returns or exchanges unless the item is defective or there was an error in the production process. In such cases, we will either offer a reprint or provide a partial or full refund, depending on the specific situation. Each case is evaluated individually.

Defective or Incorrect Items: If you receive a defective item or if there was an error with your order, please contact us within 24 hours of receiving your item. We kindly ask that you provide photos of the defect or error, photos of the outer box, along with a description of the issue, so we can assess the situation. If we determine that the issue was our mistake, we will gladly offer a replacement or a refund.

Non-Returnable Items:
Please note that due to the custom nature of our products, we cannot accept returns or exchanges for the following:

• Incorrect sizes, colors, or designs that were approved by the customer during the proofing process.
• Any dissatisfaction due to low-quality images provided by the customer.
• After the approved design is printed, we do not offer refunds or reprints. While we take great pride in our work, we cannot be held responsible for any errors that were approved by the customer.
  
  

Refunds & Cancellations

Order Cancellation:
We understand that sometimes plans change. If you need to cancel your order, please contact us as soon as possible. We are happy to offer a full refund if the request is made within 24 hours of placing the order. After 24 hours, we are unable to offer refunds or cancellations as we begin processing your order.

Custom Orders:
For any custom or personalized orders, due to the nature of custom work, we cannot offer full refunds or cancellations once the design process has started. If you want to cancel your order and the design process has started already, a cancellation fee of $39.50 will be deducted from any applicable refunds. The cancellation fee covers the time and effort put forth by our design team in creating and preparing the artwork for your custom print item.

Digital File Orders:
If you have purchased a digital design and have received the proof, a $15 cancellation fee will be deducted from any applicable refunds if you choose to cancel your order. Please note that once you approve the design and receive the print-ready file, we are unable to cancel the order or issue a refund.

How to Cancel:
To request a cancellation, please email us directly at baloedesigns@gmail.com. Be sure to include your order number and reason for cancellation.

Refunds:
Once a cancellation request is accepted, we will process your refund within 5 business days. Refunds will be issued to the original payment method used at the time of purchase.
After the approved design is printed, we do not offer refunds or reprints. While we take great pride in our work, we cannot be held responsible for any errors that were approved by the customer.

Order Issue and refunds/cancelation requests:
If you encounter any issues with your order upon receipt, please reach out to us within 1-2 business days of delivery. We will do our best to assist with any issues reported promptly. If you contact us after this 1-2 business day window, we cannot guarantee that we will be able to resolve the issue.
We request that you open and inspect the package immediately upon receipt. Please be aware that we are not responsible for any damage occurring after the package has been received. If you discover any damage, contact us right away and provide photos of both the outer box and the damaged item.

If the issue is due to a manufacturing defect or an error on our part, we will be happy to offer a refund or reprint. However, we cannot provide refunds or reprints for problems related to low-quality images or customer-approved designs.

Express Shipping Fee Refunds:
The express shipping fee is non-refundable if you cancel your order after it has been shipped or if you request a refund for damaged item(s).