Privacy

Welcome to BaloeDesigns! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and shop at our online store.

1. Information We Collect

We collect information you provide when you:

• Place an order
• Communicate with us by email
• Subscribe to our newsletter

Types of information:

• Personal details (name, email address, shipping address)
• Payment information (credit card details, PayPal information)
• Purchase history

2. How We Use Your Information

• Process and fulfill your orders
• Communicate with you about your order or shop updates
• Respond to inquiries and provide customer support
• Improve our products and services

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our shop (payment processors, shipping companies)
• Legal authorities if required by law or to protect our rights

4. Data Security

We implement reasonable security measures to protect your information. However, no data transmission over the Internet can be guaranteed 100% secure.

5. Your Rights

• Access and update your personal information
• Request deletion of your personal information (with certain exceptions)
• Opt-out of marketing communications

To exercise these rights, contact us at contact@baloedesigns.com.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here.

7. Contact Us

If you have any questions or concerns, contact us at contact@baloedesigns.com.

Thank you for shopping with BaloeDesigns!

Designing Process

Once your order is placed through our online shop, one of our designers will contact you via email within 1-2 business days, or within 24 hours for express shipping orders (which are prioritized). Please provide all personalization details and high-quality graphics as soon as possible after placing the order.

It is the customer's responsibility to frequently check email to facilitate a fast turnaround. Timely approval of the design is crucial. Delays in approval or additional design requests may extend the production and delivery timeline. Significant revisions or delayed responses can impact turnaround time.

For all items, design approval is essential before printing. Once you approve the design, the item enters production immediately and no further changes can be made.

Thorough Review

Carefully review the design, spelling, grammar, and all details before approving. We are not responsible for errors in text or low-quality photos overlooked by the customer during approval, and we do not offer refunds or reprints in such cases.

Image & Graphic Quality

We cannot be held responsible for pixelation or blurriness resulting from low-quality images provided by the customer. During the design process we provide a preview, which is an approximation; actual print quality depends on file resolution.

Guidelines for submitting images and graphics:

• Upload excellent printing quality images and graphics
• Submit from the original source (avoid screenshots, internet downloads, or social media saves)
• Avoid excessive compression
• Submit images proportional to the intended print size
• Provide images without watermarks, logos, or text overlays unless desired

We cannot offer refunds, replacements, or compensation for pixelation or blurriness due to low-quality customer images.

Artworks Provided by a Customer

Artwork is printed as submitted; we create a proof which you must approve. Ensure the artwork size matches the item dimensions. Errors in customer files (low-quality graphics, misspellings, damaged fonts, incorrect punctuation, transparency issues, overprints, incorrect artwork sizes) are not production errors and do not qualify for reprints or refunds.

Products with prints that are fuzzy, pixelated, or distorted due to artwork not meeting a minimum of 150 DPI at 1:1 (100%) and/or not in CMYK mode are non-refundable.

Digital File Orders

Order Process

After your order, our design team begins your custom digital file per your specifications. Please communicate any changes promptly.

Proofing and Approval

We send a proof for approval. The customer must thoroughly review spelling, grammar, layout, and all elements. No changes can be made after final approval. By approving, you confirm the details are correct and the file is delivered as-is. Further changes after approval require a new order or may incur additional fees.

Delivery

Once approved, the final digital file is delivered via email in your preferred format (PDF, PNG, JPEG). No physical products are printed or shipped.

File Format & Quality

Files are delivered in the format and quality specified (300 DPI for print, RGB for web, CMYK for printing). We are not responsible for quality issues arising from incorrect file format selection or misuse.

Printed Version of the Digital File

You may choose to have your digital file printed. If upgrading to a printed physical item, inform your personal designer before receiving the completed digital file, and we will deduct the amount already paid for the digital version (you pay only the difference). If the digital order is completed and you have already received the print-ready file, any upgrade to a printed item must be purchased at regular price.

Refunds and Cancellations

Due to the custom nature of these orders, no refunds are available once the proof is approved and the final file is delivered. To cancel, contact us before the design proof is sent; cancellations after that may not be eligible for a refund.

Revisions

Each order includes unlimited revisions during design. After proof approval, further revisions may incur additional charges.

Responsibility for Errors

We are not responsible for errors (spelling or layout) present in the approved proof.

Technical Support

Our Support Team can help with file issues or usage guidance.

QR Code Usage Policy

Functionality and Device Compatibility

QR codes are generated and tested using standard readers across common devices and operating systems. We cannot guarantee they work on all devices, operating systems, or apps. Device settings, outdated software, or third-party scanning apps may affect performance.

Customer-Provided QR Codes

Customer-provided QR codes are printed as-is without testing. Customers are solely responsible for ensuring their QR code works before approving. No refunds, replacements, or reprints for customer-provided codes that fail.

Customer Responsibility

Use a compatible QR reader or default camera app. If it doesn't scan, see the troubleshooting steps below.

Testing

QR codes we generate are tested internally on multiple devices. Variations in hardware, software, or network may affect performance.

Limitations of Liability

Minor scanning issues may occur due to device-specific factors outside our control. We are not liable for refunds, replacements, or damages due to codes that fail on a specific device but work on others.

Support

If a QR code we generated doesn't function, contact support for assistance or alternative access.

Short Troubleshooting Steps

1. Check that Scan QR Codes is ON (Settings → Camera).
2. Ensure the camera lens is clean and unobstructed.
3. Use your device's default camera or QR scanner app.
4. Maintain good lighting and hold your device steady.
5. Adjust the distance between your device and the QR code.
6. Test on another network (mobile data vs Wi-Fi).
7. Check that your device software is up-to-date.
8. Check your iPhone model and iOS version to test compatibility.
9. Check your Android device model and OS version to test compatibility if you use Android.

Vectorization Services

Service Overview

Our optional logo vectorization service converts raster images (JPEG, PNG) into high-quality vector formats (AI, EPS, SVG). Vector files resize without quality loss and are suitable for print and digital use.

File Submission

Provide a high-resolution raster image for best results. Low-resolution or unclear images may affect accuracy; we'll inform you if quality may cause issues.

Turnaround Time

Typically 1-2 business days. Expedited service is available on request.

Final File Delivery

Upon approval, files are delivered in the requested formats (AI, EPS, SVG, PDF, or high-res JPG/PNG). Request additional formats during your order.

Refunds and Cancellations

No refunds once the vector file is delivered. Cancellations are only possible before vectorization starts.

Usage Rights

The customer retains full ownership; we claim no rights. We reserve the right to use the project for portfolio or promotional purposes unless otherwise specified.

Customer Responsibility for Errors

Review for errors and report within 2 business days of receiving the files. We are not responsible for mistakes reported after this time.

Logo Alterations

This service is for vectorizing an existing logo as provided. Major changes or redesigns (font/color changes, adding/removing elements) are a separate service and may incur fees.

Quality Disclaimer

Vectorization depends on the original image quality. Some elements in very low-quality images may not convert perfectly; we'll notify you and offer alternatives.

Shipping

We strive for accurate shipping estimates and reliable delivery, but shipping times and delivery dates cannot be guaranteed. For time-sensitive orders, upgrade to express shipping. Orders are typically shipped within 2-3 business days after design approval. Once shipped, you receive a notification via email with tracking; it is the customer's responsibility to track the order and promptly report any issues or delays.

Shipping Carrier Delays

We are not responsible for carrier delays or unforeseen circumstances (weather, logistics). No refunds of orders or shipping fees are offered for shipping delays.

Ground Shipping Exceptions

• We do not ship to the Virgin Islands (we'll request an alternative address).
• We do not offer free ground shipping to Alaska or Hawaii — orders require air shipping with an additional fee; the Support Team will calculate this based on volume/quantity.

Express Shipping Exceptions

In rare cases, express rates to certain locations may be much higher due to carrier surcharges or remote zones. We'll contact you before processing. We don't control carrier pricing and reserve the right to request additional payment for express shipping when necessary. If no agreement is reached, we offer standard shipping, modify, or cancel the order. Express may not be available for certain remote areas or APO addresses.

Delivery Address

Ensure your address is accurate and complete. We are not responsible for lost or delayed packages due to an incorrect or incomplete address. We do not ship to P.O. Boxes.

Lost or Damaged Packages

If a package is lost or not delivered in the estimated timeframe, contact us immediately; we coordinate with the carrier (resolution times and outcomes vary). For damaged packages or items, reach out within 1-2 business days of delivery; after that window we cannot guarantee resolution.

Unclaimed or Returned Packages

If a package is returned as undeliverable or unclaimed, the customer is responsible for reshipping costs.

Holiday and Peak Season Shipping

Shipping may take longer during holidays and peak season; please order early. We do not ship on weekends or holidays.

Returns & Exchanges

We create custom items made just for you.

Custom Items

All products are custom-made to order. No returns or exchanges are accepted unless the item is defective or there was a production error. In such cases we offer a reprint or a partial/full refund depending on the situation (evaluated individually).

Defective or Incorrect Items

Contact us within 1-2 business days of receiving the item. Provide photos of the defect/error, photos of the outer box, and a description. If it was our mistake, we offer a replacement or refund.

Non-Returnable Items

Due to the custom nature of our products, we cannot accept returns or exchanges for:

• Incorrect sizes, quantity, colors, or designs that were approved by the customer during proofing
• Any dissatisfaction due to low-quality customer images

After the approved design is printed, no refunds or reprints are available.

Hardware Return

No returns or exchanges for hardware once delivered. Please select the correct type and size when ordering.

Refunds, Reprints & Cancellations

Order Cancellation

Contact us as soon as possible. A full refund is available if requested within 24 hours of placing the order. After 24 hours, we cannot offer refunds or cancellations as processing begins.

Custom Orders

For custom or personalized orders, no full refunds or cancellations are available once the design process has started. If cancelling after the design process has started, a cancellation fee of $39.50 (per item design) is deducted from any refund (this covers the design team's time).

Digital File Orders

If you purchased a digital design and received the proof, a $15 cancellation fee is deducted from any refund. Once you approve the design and receive the print-ready file, no cancellation or refund is available.

Backdrop Stand

If cancelling after the backdrop stand has shipped, a $30 fee is deducted (return shipping/handling). We may be able to stop shipment but not always; if not, the customer must return the package in original/perfect condition with all parts. The refund (minus $30) is processed after the returned package is received and inspected.

How to Cancel

Email us at contact@baloedesigns.com with your order number and reason.

Refunds

Once a cancellation is accepted, the refund is processed within 5 business days to the original payment method. After the approved design is printed, no refunds or reprints are available.

Order Issue Requests

Report issues within 1-2 business days of delivery. Inspect items immediately upon receipt. We are not responsible for damage occurring after receipt. If damaged, contact us right away with photos of the outer box and item. If a manufacturing defect or our error, we offer a refund or reprint. No refunds or reprints for low-quality images or customer-approved designs.

Failure to Respond to Claims

If we request more information (photos/description) and the customer doesn't respond within 2 business days, the case is closed and we can no longer provide a resolution, refund, or replacement.

Express Shipping Fee Refunds

The express shipping fee is non-refundable if you cancel after shipment or request a refund for damaged item(s).

Reprints

If an item arrives damaged due to carrier mishandling, we file a claim on your behalf. Report within 1-2 business days with clear photos of the outer box and damaged item. If approved, we reprint as soon as possible (same size and design). We do not accept claims for incorrect sizing — dimensions are listed in product descriptions; verify sizing before ordering.

Changes to This Policy

We may update this policy at any time without notice; please review periodically.

Other Important Disclaimers

Color Disclaimer Policy

Color variations may occur due to differences between digital displays and printed materials (screen settings, brightness, calibration). We do not offer color matching services, especially between different materials (each material absorbs and reflects ink differently). By ordering, you accept these variations; no returns or refunds based solely on color discrepancies.

Size Disclaimer Policy

Carefully review and select the appropriate size (intended use, available space, requirements). We are not responsible for issues from incorrect size selection; no exchanges or returns for incorrect size selection. Allow for minor variations in the final printed size (typically within a few inches).

• Our 8x8 backdrops are now printed as 7.4x8 (or vice versa) per FedEx shipping guidelines, allowing rolled rather than folded/boxed shipping.
• Our 8x10 or 10x8 backdrops are now printed as 7.4x10 (or vice versa) per FedEx guidelines — minimal, hardly noticeable, and eliminates fold lines.
• All 10x10 backdrops are shipped folded and boxed (will have fold lines); to avoid fold lines choose 10x8 or 8x10. Backdrops with one side smaller than 8 feet can be shipped rolled.

Promotional Use Policy

BaloeDesigns reserves the right to showcase and distribute any digital or physical products purchased through our shop for lawful promotional purposes (advertisements, marketing materials, press kits, social media posts, website content, and other print or digital communications). No compensation will be provided to the buyer for such use.