On any product page, choose your options, then add your details right there: type your request in the Design Instructions box and add your photos or logo using the file upload field. Add to cart and check out, and our in-house team designs it for you and emails a proof for approval before printing.

Prefer email? You can also send your details and files to contact@baloedesigns.com with your order number or full name.

Yes! Every design is made to fit your needs. If you don't see exactly what you're looking for in our shop, send us an example photo and we'll create something similar for you.

No — we don't charge extra for custom design work, and you get unlimited revisions until you're completely happy. Once a design is approved, any additional revisions may incur extra charges.

For the best quality, send high-resolution files such as PNG or JPEG, or vector files like AI, EPS, or SVG. Images should be at least 150 DPI for the best print quality. We can't be responsible for pixelation or blurriness in the final product caused by low-quality images provided by the customer.

• Upload images or graphics of excellent printing quality.
• When possible, submit images directly from the original source — avoid screenshots, internet downloads, or social media saves.
• Avoid excessive compression when saving or exporting, to prevent loss of detail.
• Submit images proportional to the intended print size to avoid distortion or pixelation.
• Provide images without watermarks, logos, or text overlays unless they're part of the design.

Once you place your order and provide the details, we typically send your first proof within 1–2 business days. Orders placed just before or during the weekend are processed on the next business day. A proof is a digital preview of how your product will look before printing, and we need your approval before moving to production.

Prompt approval keeps your order on schedule. Delays in approval, additional design requests, or significant revisions can affect the overall turnaround time.

We provide accurate shipping estimates, but delivery times can't be guaranteed due to carrier delays or unforeseen circumstances. For time-sensitive orders, we recommend upgrading to express shipping. See our full Shipping & Returns page for details.

Yes. If you need your order quickly — especially within 10 days of purchase — select express shipping at checkout or contact us for details. Express orders are prioritized to arrive as soon as possible.

Yes. Once your order ships, you'll receive a tracking number by email to monitor delivery. It's your responsibility to keep an eye on the status and promptly report any issues or delays to us.

All packages ship from our printing facilities via FedEx or UPS.

If your package is lost or not delivered within the estimated timeframe, contact us immediately and we'll coordinate with the carrier to resolve it (resolution times and outcomes vary). For damaged packages or items, reach out within 1–2 business days of delivery. After that window, we can't guarantee we'll be able to resolve the issue.

Because all our products are custom-made to order, we don't accept returns or exchanges unless there's a defect or production error. See our Shipping & Returns page for full details.

Colors can appear differently on screens than in print due to display settings. We don't offer returns or refunds based solely on color variation. See our full color disclaimer in Terms & Policies for details.