How to place an order?
To get started, simply purchase the item(s) you're interested in and include a note with all the details for your custom design. Additionally, please email us at contact@baloedesigns.com with your design requests and any files or images you'd like to include. Be sure to include your order number or full name. Once we receive your information, one of our designers will contact you via email to begin the design process.

Do you offer custom designs?
Yes! We offer custom designs made to meet your needs. If you don't find a design you like in our shop, send us an example photo, and we’ll create something similar for you.

Are there extra charges for custom designs?
No, we do not charge extra for custom design work. You can also request unlimited revisions until you're completely satisfied with your design. However, once the design is approved, additional revisions may incur extra charges.

What file formats do you accept for logos and images?
For the best quality, we recommend sending high-resolution files in formats such as PNG, JPEG, or vector files like AI, EPS, or SVG. Please ensure images are at least 150 DPI for the best print quality.
We cannot be held responsible for any pixelation or blurriness in the final product resulting from low-quality images provided by the customer.

• Upload images or graphics of excellent printing quality.
• Whenever possible, submit images directly from the original source to maintain the highest quality. Avoid screenshots, images downloaded from the internet, or those saved from social media platforms.
• Avoid excessive compression when saving or exporting images to prevent loss of detail and quality.
• Submit images with dimensions proportional to the intended print size to avoid distortion or pixelation.
• Provide images without watermarks, logos, or text overlays unless they are part of the desired design.
  
  

How long does it take to receive a proof?
Once you place your order and provide the necessary details, we typically send your first proof within 1-2 business days. Please note that orders placed just before or during the weekend will be processed on the next business day. A proof is a digital preview of how your product will look before it’s printed, and we require your approval of the design before moving forward with production.
To ensure timely processing and delivery of your custom item(s), it is important to provide prompt approval of the design. Delays in approval or any additional design request may result in a delay in the production and delivery timeline. If there are significant revisions requested or if there is a delay in your response to design proofs, it may affect the overall turnaround time of your order.

What is your shipping policy?
We strive to provide accurate shipping estimates, but delivery times cannot be guaranteed due to carrier delays or unforeseen circumstances. For time-sensitive orders, we recommend upgrading your shipping method to express shipping. Please review our full shipping policy for more details.

Do you offer express shipping?
Yes, we offer express shipping for faster delivery. If you need your order quickly, especially within 10 days of purchase, please select this option at checkout or contact us for more details. Express orders are prioritized to ensure they arrive as soon as possible.

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status. It is your responsibility to keep track of your order status and promptly report any potential issues or delays to us.

What shipping carrier do you use?
All packages are shipped from our printing facilities via FedEx or UPS services.

What should I do if my package is lost or damaged?  
If your package is lost or not delivered within the estimated timeframe, please contact us immediately. We will coordinate with the shipping carrier to resolve the issue, though resolution times and outcomes may vary. For damaged packages or items, please reach out to us within 1-2 business days of delivery. We will do our best to assist with any issues reported promptly. If you contact us after this 1-2 business day window, we cannot guarantee that we will be able to resolve the issue.

Do you accept returns or exchanges?
Since all our products are custom-made to order, we do not accept returns or exchanges unless there is a defect or error in production. Please review our return policy for more details.

What if the color of my item looks different from what I saw on my screen?
Colors may appear differently on screens than in print due to variations in display settings. We do not offer returns or refunds based solely on color variations. Please review our full color disclaimer policy for more details.