Last Updated: 09/17/2024

Privacy

Welcome to BaloeDesings! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and shop at our Etsy store.

Information We Collect

We collect information that you provide directly to us when you:

• Place an order
• Communicate with us through Etsy messages or email
• Subscribe to our newsletter

The types of information we may collect include:

• Personal details (e.g., name, email address, shipping address)
• Payment information (e.g., credit card details, PayPal information)
• Purchase history

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your order or shop updates
• Respond to your inquiries and provide customer support
• Improve our products and services

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers who assist us in operating our shop (e.g., payment processors, shipping companies)
• Etsy, for the purpose of managing your orders and transactions
• Legal authorities if required by law or to protect our rights

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no data transmission over the Internet can be guaranteed to be 100% secure.

Your Rights

You have the right to:

• Access and update your personal information
• Request the deletion of your personal information (with certain exceptions)
• Opt-out of receiving marketing communications from us

To exercise these rights, please contact us through our email baloedesigns@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at baloedesigns@gmail.com or through chat messages.

Thank you for shopping with BaloeDesigns!

Designing Process

Once your order is placed through our online shop, one of our designers will contact you via email within 1-2 business days, or within 24 hours for express shipping orders, which are prioritized. To ensure a smooth process, we kindly ask customers to provide all personalization details and high-quality graphics as soon as possible after placing the order.

It is the customer’s responsibility to frequently check their emails and messages to facilitate a fast turnaround. Timely approval of the design is crucial for prompt processing and delivery of your custom item(s). Any delays in approval or additional design requests may extend the production and delivery timeline. Significant revisions or delayed responses to design proofs can impact the overall turnaround time for your order.

For all of our items, design approval is essential before printing. Once you approve the design, your item will immediately enter production, and no further changes can be made to the design or any other aspect of the item. We recommend thoroughly reviewing all details before giving your final approval.

Thorough Review: Please carefully review the design, including spelling, grammar, and other details, before approving it for production. While we strive for accuracy, mistakes can occur, so a careful review is strongly encouraged. We are not responsible for any errors in text or low-quality photos that were overlooked by the customer during the approval process, and we do not offer refunds or reprints in such cases.

Image & Graphic Quality: We are committed to delivering exceptional custom print items. However, we cannot be held responsible for any pixelation or blurriness in the final product resulting from low-quality images provided by the customer.

During the design process, we provide a preview of how the final print will appear. This preview is an approximation and does not fully represent the exact print quality, which depends on the resolution of the provided files. It is the customer’s responsibility to provide high-quality images suitable for printing.

To achieve the best print results, please follow these guidelines:

• Upload images or graphics of excellent printing quality.
• Whenever possible, submit images directly from the original source to maintain the highest quality. Avoid screenshots, images downloaded from the internet, or those saved from social media platforms.
• Avoid excessive compression when saving or exporting images to prevent loss of detail and quality.
• Submit images with dimensions proportional to the intended print size to avoid distortion or pixelation.
• Provide images without watermarks, logos, or text overlays unless they are part of the desired design.

Please note that we cannot offer refunds, replacement products, or monetary compensation for pixelation or blurriness in the final product due to low-quality images provided by the customer.

Artworks provided by a customer: Artwork provided by the customer will be printed as submitted. Our design team will create a proof of your artwork following your purchase, and you will need to approve it for production in accordance with our policy (please review the design process details above).

Please ensure that the size of your artwork matches the dimensions of the item you are purchasing. Errors in files provided by customers, such as low-quality graphics, misspellings, damaged fonts, incorrect punctuation, transparency issues, overprints, or incorrect artwork sizes, are not considered production errors and do not qualify for reprints or refunds.

Products with prints or images that are fuzzy, pixelated, or distorted due to artwork not meeting a minimum of 150 DPI at a 1:1 ratio (or 100%) and/or not being in CMYK mode are non-refundable.

Digital File Orders

Order Process: Once you place your order, our design team will begin creating your custom digital file based on the specifications you provided. Any additional information or changes must be communicated promptly to ensure accuracy.

Proofing and Approval: Before finalizing your digital file, we will send you a proof for approval. It is the customer’s responsibility to thoroughly review the design, including spelling, grammar, layout, and all other elements. No changes can be made after the final approval.

By approving the design, you confirm that all details are correct, and the file will be delivered as is. Any further changes requested after approval will require a new order or may incur additional fees.

Delivery: Once the design is approved, the final digital file will be delivered via email in your preferred file format (e.g., PDF, PNG, JPEG).

No physical products will be printed or shipped.

File Format & Quality: We will deliver the design file in the format and quality specified by the customer (e.g., 300 DPI for print, RGB for web use, or CMYK for printing purposes). 

We are not responsible for any quality issues resulting from incorrect file format selection or misuse of the files.

Printed version of the Digital File: Since we offer both printing and shipping services, you may choose to have your digital file printed through our shop. If you decide to upgrade your order to a printed, physical item, please inform your personal designer before receiving the completed digital file. We will adjust the price of the printed item by deducting the amount you’ve already paid for the digital version, so you’ll only pay the difference.

However, if the digital order is completed and you have already received your print-ready file, any upgrade to a printed item will need to be purchased at the regular price.

Refunds and Cancellations: Due to the custom nature of digital design files, we do not offer refunds once the proof is approved and the final file is delivered.

If you need to cancel your order, please contact us before the design proof is sent. Cancellations after this point may not be eligible for a refund.

Revisions: Each order includes unlimited revisions during the design process. However, once the proof is approved, any further revisions may incur additional charges.

Responsibility for Errors: We are not responsible for any errors (such as spelling or layout) that were present in the approved proof. Please double-check all details before finalizing.

Technical Support: If you encounter issues with the file or need guidance on using the design, our Support Team will be happy to assist.

Vectorization Services

Service Overview: Our optional logo vectorization service converts raster images (e.g., JPEG, PNG) into high-quality vector formats (e.g., AI, EPS, SVG). This ensures that your logo can be resized without loss of quality and is suitable for a wide range of uses, including print and digital media.

File Submission: Customers are required to provide a high-resolution raster image for the best vectorization results. Low-resolution or unclear images may affect the accuracy of the vectorization process, and we will inform you if the provided file quality may result in issues.

Turnaround Time: Standard turnaround time for logo vectorization is typically 1-2 business days. Expedited services may be available upon request.

Final File Delivery: Upon approval, the final vector files will be delivered in your requested formats (e.g., AI, EPS, SVG, PDF, or high resolution JPG or PNG). If you need additional file formats, please inform us during the order process.

Refunds and Cancellations: Due to the custom nature of vectorization work, we do not offer refunds once the vector file has been delivered. Cancellations may only be accepted prior to the start of the vectorization process.

Usage Rights: The customer retains full ownership of the vectorized logo. We do not claim any rights to the design. However, we reserve the right to use the vectorization project for portfolio or promotional purposes unless otherwise specified by the customer.

Customer Responsibility for Errors: It is the customer’s responsibility to carefully review the vectorized logo for any errors or inconsistencies and report any issue within 2 business days after receiving the file(s). We are not responsible for any mistakes that are reported by the customer after this time.

Logo Alterations: This service is for vectorizing your existing logo as provided. Any requests for major changes or redesigns to the original logo (e.g., font changes, color palette changes, or adding/removing elements) will be treated as a separate service and may incur additional fees.

Quality Disclaimer: Vectorization is dependent on the quality of the original image provided. While we strive for accuracy, some elements in very low-quality images may not convert perfectly. In such cases, we will notify the customer and offer possible alternatives or recommendations.

Shipping

We strive to provide accurate shipping estimates and reliable delivery services. However, please note that shipping times and delivery dates cannot be guaranteed.

For time-sensitive orders, we highly recommend upgrading your shipping method to express shipping to help ensure on-time delivery.

Orders are typically shipped within 2-3 business days after design approval.

Once your order has shipped, you will receive a notification via Etsy chat or email with tracking information to monitor the delivery status. It is the customer's responsibility to keep track of their order status and promptly report any potential issues or delays to us.

Shipping Carrier Delays: Please note that we are not responsible for delays caused by the shipping carrier or other unforeseen circumstances beyond our control, such as weather conditions or logistical issues. We apologize for any inconvenience this may cause, but we do not offer refunds of orders or shipping fees for shipping delays.

Ground Shipping Exceptions: We do not ship orders to the Virgin Islands. If an order is placed with a shipping address in this location, we will request an alternative shipping address. Additionally, we do not offer free ground shipping to Alaska or Hawaii. Due to these locations, orders will require air shipping, which incurs an additional shipping fee. Our Support Team will assist with this and calculate the shipping costs based on the item volume and quantity.

Delivery Address: Please ensure your delivery address is accurate and complete. We are not responsible for packages that are lost or delayed due to an incorrect or incomplete address. We also do not ship to P.O. Boxes; please provide an alternative shipping address.

Lost or Damaged Packages: If your package is lost or not delivered within the estimated timeframe, please contact us immediately. We will coordinate with the shipping carrier to resolve the issue, though resolution times and outcomes may vary.

For damaged packages or items, please reach out to us within 1-2 business days of delivery. We will do our best to assist with any issues reported promptly. If you contact us after this 1-2 business day window, we cannot guarantee that we will be able to resolve the issue.

Unclaimed or Returned Packages: If a package is returned to us as undeliverable or unclaimed, the customer will be responsible for any reshipping costs.

Holiday and Peak Season Shipping: During holidays or peak seasons, shipping may take longer than usual. We recommend placing orders early to avoid delays. Please note that we do not ship on weekends or holidays.

Returns & Exchange

At BaloeDesigns, we take pride in creating custom items made just for you. Please review our return and exchange policy below:

Custom Items: All of our products are custom-made to order, so we do not accept returns or exchanges unless the item is defective or there was an error in the production process. In such cases, we will either offer a reprint or provide a partial or full refund, depending on the specific situation. Each case is evaluated individually.

Defective or Incorrect Items: If you receive a defective item or if there was an error with your order, please contact us within 24 hours of receiving your item. We kindly ask that you provide photos of the defect or error, photos of the outer box, along with a description of the issue, so we can assess the situation. If we determine that the issue was our mistake, we will gladly offer a replacement or a refund.

Non-Returnable Items: Please note that due to the custom nature of our products, we cannot accept returns or exchanges for the following:

• Incorrect sizes, colors, or designs that were approved by the customer during the proofing process.
• Any dissatisfaction due to low-quality images provided by the customer.
• After the approved design is printed, we do not offer refunds or reprints. While we take great pride in our work, we cannot be held responsible for any errors that were approved by the customer.

Refunds and Cancellations

Order Cancellation: We understand that sometimes plans change. If you need to cancel your order, please contact us as soon as possible. We are happy to offer a full refund if the request is made within 24 hours of placing the order. After 24 hours, we are unable to offer refunds or cancellations as we begin processing your order.

Custom Orders: For any custom or personalized orders, due to the nature of custom work, we cannot offer full refunds or cancellations once the design process has started. If you want to cancel your order and the design process has started already, a cancellation fee of $39.50 will be deducted from any applicable refunds. The cancellation fee covers the time and effort put forth by our design team in creating and preparing the artwork for your custom print item.

Digital File Orders: If you have purchased a digital design and have received the proof, a $15 cancellation fee will be deducted from any applicable refunds if you choose to cancel your order. Please note that once you approve the design and receive the print-ready file, we are unable to cancel the order or issue a refund.

How to Cancel: To request a cancellation, please send us a message through Etsy or email us directly at baloedesigns@gmail.com. Be sure to include your order number and reason for cancellation.

Refunds: Once a cancellation request is accepted, we will process your refund within 5 business days. Refunds will be issued to the original payment method used at the time of purchase.

After the approved design is printed, we do not offer refunds or reprints. While we take great pride in our work, we cannot be held responsible for any errors that were approved by the customer.

Order Issue and refunds/cancelation requests: If you encounter any issues with your order upon receipt, please reach out to us within 1-2 business days of delivery. We will do our best to assist with any issues reported promptly. If you contact us after this 1-2 business day window, we cannot guarantee that we will be able to resolve the issue.
We request that you open and inspect the package immediately upon receipt. Please be aware that we are not responsible for any damage occurring after the package has been received. If you discover any damage, contact us right away and provide photos of both the outer box and the damaged item.

If the issue is due to a manufacturing defect or an error on our part, we will be happy to offer a refund or reprint. However, we cannot provide refunds or reprints for problems related to low-quality images or customer-approved designs.

Express Shipping Fee Refunds: The express shipping fee is non-refundable if you cancel your order after it has been shipped or if you request a refund for damaged item(s).

Changes to This Policy: We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

If you have any questions or concerns about our cancellation policy, feel free to contact us. We're here to help!

Other Important Disclaimers

Color Disclaimer Policy: We strive to ensure accurate and vibrant color reproduction for all our printed items. However, please be aware that color variations may occur between the digital display and the final printed product. Colors viewed on computer screens, mobile devices, or other electronic displays may appear differently from the printed version due to differences in screen settings and color calibration.

As a result, we do not accept returns or provide refunds based solely on color discrepancies between the screen and the printed product.

Size Disclaimer Policy: We understand the importance of accurate sizing for custom print items. To ensure a smooth and satisfactory experience, please carefully review and select the appropriate size for your item during the ordering process. Consider the intended use, available space, and any specific requirements. We recommend double-checking your selection to ensure it meets your needs and expectations.

Please note that we are not responsible for any issues or dissatisfaction resulting from incorrect size selection by the customer, including instances where the chosen size does not fit the desired space or meet specific requirements. We do not accept exchanges or returns based on incorrect size selection.

While we strive to provide precise sizing for all products, please allow for minor variations in the final printed size, typically within a tolerance of a few inches.

Our 8x8 backdrops are now printed as 7.4x8 (or vice versa) in line with FedEx's new shipping guidelines, which allow us to ship them rolled rather than folded and boxed. This slight size adjustment is minimal and hardly noticeable. Most customers prefer this change, as it eliminates visible fold lines that can occur with folded shipping.

All of our 10x10 backdrops are shipped folded and boxed, which means they will have fold lines. If you prefer to avoid fold lines, you can opt to change the backdrop size to 10x8 or 8x10. Backdrops with one side smaller than 8 feet can be shipped rolled, in accordance with FedEx's new shipping guidelines.

Thank you for choosing BaloeDesigns 💙